Lock-Outs and Lost Key Procedures

South 40 Procedure

Create a new room keycard at the kiosk located in the Residential Life Center Annex. (The kiosk is available 24 hours a day. If you find yourself at the South 40 Kiosk, please read the following instructions before retrieving your replacement key.

  1. Press STUDENT button at the bottom of the screen.
  2. Enter your WUSTL Email and WUSTL key password.
  3. Press LOGIN.
  4. Click CREATE NEW ACCESS CARD at the bottom of the screen.
  5. Take the access card that is dispensed from the right side of the machine.
  6. INSERT the dispensed card (from step 5) into the slot on the left.
  7. WAIT for the machine to spit out your new card.
  8. Take your new card.

A $5.00 charge will be administered for all lockouts starting after Labor Day weekend.

North Side Procedure

Create a new room keycard at the kiosk located in the Village House Lobby (right before the mailroom) or the Lofts 6300 Enright Lobby (to the right of the security desk).

The kiosk are available 24 hours a day and is accessible with your six-digit WashU ID number and four-digit pin number, which can be found under the “Campus Housing” tab on WebSTAC.

  1. On the Keycard Center Machine screen, touch “Get a Temporary Card.”
  2. Once prompted, enter your 4-digit pin number. (Your pin can be found in Webstac, on the left side, click “Campus Housing” and underneath this “Room Key Kiosk Info” on the computer provided).
  3. Enter your 6-digit student ID number (this can also be found on Webstac). Then press submit.
  4. Once you hear a beep, a card will be dispensed.
  5. IMPORTANT – Take the dispensed card and insert it into the slot that reads card encoder on the Keycard Machine Center until card is finished encoding. It will dispense back out to you.
  6. You are finished! Take your card and immediately swipe into your room door. This will automatically deactivate your old card. Please throw away your old card as it will no longer work.

A $5.00 charge will be administered for all lockouts starting after Labor Day weekend.

NOTE: North Side residents may also use the 24-hour room key kiosk in the Residential Life Center Annex on the South 40, using your six-digit WashU ID number and four-digit pin number (found on WebSTAC), for a charge of $5.00.

Lock Problems

If there is a problem with your lock, the Residential Life Center can assist you between the hours of 8:30 a.m.-5 p.m., Monday – Friday (314-935-5050).

After business hours you should find an RA or go to:

  • The RA duty office in the Residential Life Center Annex:
    Monday – Friday: 5 p.m.-Midnight
    Saturday – Sunday: 1:30 p.m.-Midnight
  • Between midnight-8:30 a.m., call WashU Police Department (314-935-5555).

If a student ID card is lost, notify the Residential Life staff, and then visit Campus Cards Services (Women’s Building) for a replacement.

REMEMBER: Loaning your student ID to anyone is prohibited.