Let’s Talk


“Let’s Talk” is a program that provides students with easy access to free, brief, confidential consultations with counselors from Mental Health Services (MHS).

MHS counselors hold walk-in hours at selected sites on campus during which students can stop by when their schedule permits – no appointments needed. All sites are open to all students.

While “Let’s Talk” consultation sessions are not to replace traditional counseling services offered in-house at MHS, they can help provide insight, solutions and information about other resources. Although “Let’s Talk” counselors are professionals, “Let’s Talk” is not a substitute for formal counseling and does not constitute mental health treatment. “Let’s Talk” counselors provide informal consultations to help students with specific problems and to introduce them to what it’s like to speak with a counselor. Your “Let’s Talk” counselor can help you determine whether formal counseling at MHS would be useful for you and, if appropriate, assist you in scheduling an appointment.

How is “Let’s Talk” different from counseling at Mental Health Services?

Counselors at MHS provide ongoing counseling, which usually consists of 50-minute appointments. “Let’s Talk” is not formal counseling: it is a drop-in service where students can have a brief, informal consultation with a counselor from time-to-time.

This service is open to all currently enrolled, full-time Washington University students. “Let’s Talk” is the best fit for the following:

  • Students who are not sure about counseling and wonder what it’s like to talk with a counselor.
  • Students who are not interested in ongoing counseling but would like the perspective of a counselor.
  • Students who have a specific problem and would like to briefly discuss the issue with a counselor.
  • Students who have a concern about a friend and want some guidance and support about how to address the issue.

Spring 2020 Schedule

Let’s Talk runs from January 27 through April 24.

Download the spring 2020 Let’s Talk flyer


11:15 a.m.-12:45 p.m.
Sam Fox
Bixby, Room 1E
Counselor: Arie Baker

3:15-4:45 p.m.
Olin Business School
Knight Hall Suite 210, Room 239
Counselor: Chelsea Albus


3:15-4:45 p.m.
Loptata Hall, Room 303
Counselor: Shannon Gartland


11:15 a.m.-12:45 p.m.
Center for Diversity and Inclusion
DUC Suite 150, Room 157
Counselor: Yujia Lei

3:15-4:45 p.m.
Brown School
The Academy for Diversity, Equity, and Inclusion
Hillman Hall, Suite 20
Counselor: Lindsey Herzog


11:15 a.m.-12:45 p.m.
Law School
Office of Student Life
Anheuser-Busch Hall, Room 210
Counselor: Susan Rosse


1:15-3:00 p.m.
Center for Diversity and Inclusion
DUC Suite 150, Room 157
Counselor: Ciloue Cheng Stewart


Conversations with “Let’s Talk” counselors are confidential, with a few very rare exceptions. Counselors may need to share information in an emergency when there is an immediate threat of harm to self or others. Counselors are required by law to report when a minor, elderly person or someone otherwise incapacitated and unable to act on their own behalf is being abused. “Let’s Talk” counselors keep brief written notes of their contacts with students, and in the event that there is an emergency or a student is referred to MHS, other MHS staff may see these notes. Finally, these notes can be released in the unlikely event of a court order. “Let’s Talk” visits are never noted on a student’s official university record.

We don’t want anything to be a barrier to students accessing help. If you have further questions about confidentiality, we encourage you to discuss them with a “Let’s Talk” counselor.

Frequently Asked Questions

What happens at a visit to “Let’s Talk”?

Appointments are first-come, first-served. Usually there is not much of a wait. The counselor will listen closely to your concerns and provide support, perspective and suggestions for resources.

Would going to “Let’s Talk” help me figure out what to do about an issue of concern?

Absolutely. The counselor will talk through your issue with you and help you determine the best way to get help. If you feel comfortable with the counselor, it may be possible to meet with them at MHS for ongoing treatment.

I called MHS and spoke with a counselor. She offered me an appointment 10 business days from now. Can I stop by “Let’s Talk” in the meantime?​

If you believe you need to be seen sooner than the appointment you were given, it’s best to call MHS directly and explain your situation.

I called MHS and spoke with a counselor. He recommended a referral to a counselor in Clayton for open-ended counseling. Can I go to “Let’s Talk” instead?​

Since regular counseling visits are not available at “Let’s Talk,” following up with the referral is a good idea. Unfortunately, MHS cannot provide ongoing counseling to every student who requests it.

I’m currently seeing a counselor at MHS, and would like to talk to someone sooner than my next appointment. Can I go to “Let’s Talk”?

If your next appointment is not soon enough, it’s best to contact your counselor directly to see if they can see you sooner. If you are experiencing a crisis, you can come to MHS at any time during office hours for a prompt in-person evaluation. If it is after business hours and you are in imminent crisis, please call 911 or call the SHS after hours at 314-935-6666, select #1. You will be connected to the after-hours nurse line. Ask to speak with the counselor on call.

I’m currently seeing a counselor at MHS, and I’m not happy with how things are going. Can I go to “Let’s Talk” instead?​

The best thing to do in this situation is to talk directly with your counselor. Counselors are eager to receive your feedback. Often, an open conversation about your concern helps to resolve any concerns that you may have about your treatment at MHS. If, after talking with your counselor, you prefer to transfer to someone else, just ask your counselor directly or call the MHS Coordinator at 314-935-6695.

Let’s Talk Counselors

Chlsea Albus, LCSW

Chelsea grew up in St. Louis, Missouri and obtained her BA in psychology and communication at Wake Forest University in Winston-Salem, North Carolina. She completed her master’s degree in clinical social work at Boston College and loved the city of Boston enough to stay another year after graduation to work as a clinician in a partial hospitalization program. Chelsea moved back to her roots in St. Louis and gained experience working as a therapist in a residential eating disorder treatment center. She joined the mental health team at Washington University in January 2018 and greatly values the opportunity to help students overcome challenges, build self-confidence and cultivate meaningful connections on campus.

Chelsea’s professional areas of interest include eating disorders, anxiety, mood disorders, relationships, grief and self-esteem. She utilizes a variety of clinical approaches including insight-oriented psychotherapy, attachment-focused therapy, schema therapy, cognitive behavioral techniques and trauma-focused therapy including EMDR.

Outside of work, Chelsea enjoys spending time with family, cheering on the Cardinals, taking boxing classes, traveling to beach destinations and caring for her puppy, Stella.

Arie Baker, LCSW

Arie was born and raised in Kansas City. She graduated from Kansas State University with a Bachelors of Science in Human Development and Family Studies. She received her Master’s in Social Work from Washington University in St. Louis. Arie is a Licensed Clinical Social Worker in the state of Missouri.

Prior to joining the Habif Health and Wellness Center, Arie worked for many years with adolescents and young adults from diverse populations. She utilizes a non-judgmental and empowering approach that helps clients build skills and recognize their internal strengths. Arie uses many therapy modalities including Cognitive Behavioral Therapy and Dialectical Behavior Therapy to fit the needs of her clients. Her clinical interest include trauma recovery, depression, grief/loss, anxiety, adjustment, sexuality, transgender care, and family and relationship difficulties.

Arie has always loved urban communities and the richness of diversity. She loves to travel and enjoys new experiences. Arie enjoys being outdoors walking, cycling and gardening. On the weekends she loves spending time with her family, playing with her dogs and enjoying ethnic foods.

Shannon Gartland, LPC

Shannon grew up in Kansas City, KS and moved to St. Louis for her undergraduate degree at Saint Louis University. She received her bachelor’s degree in psychology and education, before moving to North Carolina to further her education. Shannon went to Wake Forest University, where she obtained her master’s degree in counseling. Shannon moved back to the St. Louis area about 2 years ago and has had experience working at an eating disorder treatment center in the St. Louis area. She joined Student Health Services in November and is excited to be a part of the team of clinicians at Washington University.

Shannon primarily works from a person-centered approach to counseling incorporating aspects of other modalities including cognitive behavioral therapy and dialectical behavior therapy to fit the needs of her clients. She has a passion for counseling and loves working collaboratively with students to help them improve their quality of lives. Her clinical areas of interest include eating disorders, depression, anxiety, grief, self-esteem, relationship difficulties, life transitions, and stress. During time off, Shannon enjoys spending time with friends, traveling to new cities, and making frequent trips back to Kansas City to visit with family.

Lindsey Herzog, MSW, LCSW

Lindsey was born and raised in Westchester, New York, a suburb half an hour north of Manhattan. She attended Brandeis University in Waltham, Massachusetts, where she obtained her BA in Psychology. After four years in Boston, (and four long winters), she moved to St. Louis to attend Washington University, where she obtained her Master’s degree in social work from the Brown School.

Lindsey is very excited to be a part of the mental health team at Washington University. Her professional areas of interest include eating disorders, anxiety, depression, self-esteem, life transitions, and relationship/interpersonal issues and concerns. She greatly enjoys working with and getting to know students, and assisting them in their journey of self-exploration and personal growth.
Outside of work, Lindsey is a huge baseball fan. Her allegiance still lies with the New York Yankees. She has been to 11 baseball stadiums (and counting)! She also enjoys spending time with her twin sister and doing work around her condo.

Yujia Lei, PH.D.

Yujia received her Bachelor’s degree in social work and her Master’s degree in counseling psychology from the Beijing Institute of Technology, China. She received her doctorate in counseling psychology from the University of Kansas. She completed her psychology internship as well as her post-doctoral fellowship at the University of Delaware’s Center for Counseling and Student Development.

Besides working at community mental health centers and non-profit organizations, she has nine years of experience at college counseling centers, three years in China and six years in the United States. She is fluent in both Mandarin and English. Her professional areas of interests are depression and anxiety, relationship issues, identity development, grief/loss, dream work, attachment/family of origin, adoption, disordered eating/body image dissatisfaction, multicultural/diversity issues, as well as international students concerns.

Yujia is actively involved in programming efforts for disenfranchised groups due to gender, race, ethnicity, sexual orientation, socioeconomic status, and disability status. In addition, she develops educational workshops in both English and Mandarin on various topics addressing the specific needs of international students. During time off, Yujia enjoys exploring local coffee stores, traveling with family and friends, painting, swimming, and gardening.

Susan Rosse, Psy.D.

Susan grew up in central Nebraska and got her BA in psychology from the University of Nebraska at Kearney. After college she headed west to Denver, and after gaining some experience in the counseling field, she moved to Chicago for graduate school and completed both her MA and Psy.D. in clinical psychology at the Chicago School of Professional Psychology.

Being a Cornhusker football fan is required of Nebraskans (at least while they live in the state), but Susan has mostly left this behind. Living in Chicago not only offered museums and restaurants but also Cubs baseball at Wrigley Field. Of course, since marrying a Cardinals fan and moving to the St. Louis area, allegiances had to shift. And red has really always been her color anyway….

Susan enjoys working with university students and considers it a privilege to spend her days counseling and connecting with others. She takes a collaborative approach to therapy and appreciates the courage, creativity, and strength involved in facing challenges and taking a journey toward self-growth.

During off time, Susan hangs out with her husband and two teenage children. She enjoys board games and playing cards (Cards Against Humanity is a current favorite), reading, swimming, gardening, and loves to travel.

Ciloue Cheng Stewart, LMFT, Ph.D.

Ciloue was born and raised in Taiwan, a sub-tropical island. You can imagine her surprise and wonder when she experienced her first snowfall one September day in Wisconsin after she came to the U.S. for her graduate work. She has since lived in the Twin-Cities, Kansas City and now St. Louis, making the Midwest her home.

Ciloue studied Sociology in undergrad and has a Master’s degree in Counseling. For her Ph.D., Ciloue chose the field of Family Social Science, wherein she received clinical training in Marriage and Family Therapy and is a licensed Marital and Family Therapist.

She is passionate about her role as a therapist and finds it an honor and privilege to have the opportunity to walk alongside, support, and/or mentor her clients in their journey of growth. It is that sense of purpose and fulfillment that has kept Ciloue in the field of counseling for nearly 20 years.

During off time, Ciloue loves to travel, meet new people and encounter new and different ways of life. At the same time, she’s at her most content spending an afternoon reading, with lovely music and a cup of fine tea.