Let’s Talk


“Let’s Talk” is a program that provides students with easy access to free, brief, confidential consultations with counselors from Mental Health Services (MHS).

Let’s Talk consultations are:

  • Free for all full-time Washington University students
  • Available first come, first served – no appointment needed
  • Informal consultation, not a substitute for counseling
  • 15 to 20 minute sessions
  • Confidential
  • Not appropriate for urgent concerns and mental health emergencies

MHS counselors hold Let’s Talk hours throughout the week (see schedule below).

While “Let’s Talk” consultation sessions are not to replace traditional counseling services offered by MHS, they can help provide insight, solutions and information about other resources. Although “Let’s Talk” counselors are professionals, “Let’s Talk” is not a substitute for formal counseling and does not constitute mental health treatment. “Let’s Talk” counselors provide informal consultations to help students with specific problems and to introduce them to what it’s like to speak with a counselor. Your “Let’s Talk” counselor can help you determine whether formal counseling at MHS would be useful for you and, if appropriate, assist you in how to schedule an appointment.

How is “Let’s Talk” different from counseling at Mental Health Services?

Counselors at MHS provide ongoing counseling by scheduled appointment. “Let’s Talk” is not formal counseling: it is a drop-in service where students can have a brief, informal consultation with a counselor from time-to-time.

This service is open to all currently enrolled, full-time Washington University students. “Let’s Talk” is the best fit for the following:

  • Students who are not sure about counseling and wonder what it’s like to talk with a counselor.
  • Students who are not interested in ongoing counseling but would like the perspective of a counselor.
  • Students who have a specific problem and would like to briefly discuss the issue with a counselor.
  • Students who have a concern about a friend and want some guidance and support about how to address the issue.

Virtual Let’s Talk through Zoom

How it works:

Let’s Talk is available throughout the week.

Click on the day of the week below to find:

  • Time of the session
  • Clinician information
  • Zoom link
  • When you click on the Zoom link during the designated time you will be placed in a virtual waiting room.
  • Students are seen on a first come, first served basis. There may be a wait if the counselor is seeing another student.

Spring 2021 Schedule

Let’s Talk runs from January 25 through April 30.

Download the Spring 2021 Let’s Talk Flyer (PDF)


11:15 a.m.-12:45 p.m.
Counselor: Susan Rosse, PsyD
Zoom Link: https://wustl-hipaa.zoom.us/j/95621714386 

If you have questions or concerns please contact the Mental Health coordinator at 314-935-6695.


11:15 a.m.-12:45 p.m.
Counselor: Arie Baker
Zoom Link: https://wustl-hipaa.zoom.us/j/98217584921 

If you have questions or concerns please contact the Mental Health coordinator at 314-935-6695.


2:15-3:45 p.m.
Counselor: Lindsey Herzog
Zoom Link: https://wustl-hipaa.zoom.us/j/95525810653

If you have questions or concerns please contact the Mental Health coordinator at 314-935-6695.


11:15-12:45 p.m.
Counselor: Missy Showalter
Zoom Link: https://wustl-hipaa.zoom.us/j/95387697104

3:15-4:45 p.m.
Counselor: Nina Chastain
Zoom Link: https://wustl-hipaa.zoom.us/j/95389796770

If you have questions or concerns please contact the Mental Health coordinator at 314-935-6695.


2:00-3:30 p.m.
Counselor: Ciloue Cheng Stewart
Zoom Link: https://wustl-hipaa.zoom.us/j/92891950575

If you have questions or concerns please contact the Mental Health coordinator at 314-935-6695.


Conversations with “Let’s Talk” counselors are confidential, with a few very rare exceptions. Counselors may need to share information in an emergency when there is an immediate threat of harm to self or others. Counselors are required by law to report when a minor, elderly person or someone otherwise incapacitated and unable to act on their own behalf is being abused. “Let’s Talk” counselors keep brief written notes of their contacts with students, and in the event that there is an emergency or a student is referred to MHS, other MHS staff may see these notes. Finally, these notes can be released in the unlikely event of a court order. “Let’s Talk” visits are never noted on a student’s official university record.

We don’t want anything to be a barrier to students accessing help. If you have further questions about confidentiality, we encourage you to discuss them with a “Let’s Talk” counselor.

Frequently Asked Questions

What happens at a visit to “Let’s Talk”?

Appointments are first-come, first-served. Usually there is not much of a wait. The counselor will listen closely to your concerns and provide support, perspective and suggestions for resources.

Would going to “Let’s Talk” help me figure out what to do about an issue of concern?

Absolutely. The counselor will talk through your issue with you and help you determine the best way to get help. If you feel comfortable with the counselor, it may be possible to meet with them at MHS for ongoing treatment.

I called MHS and spoke with a counselor. She offered me an appointment 10 business days from now. Can I stop by “Let’s Talk” in the meantime?​

If you believe you need to be seen sooner than the appointment you were given, it’s best to call MHS directly and explain your situation.

I called MHS and spoke with a counselor. He recommended a referral to a counselor in Clayton for open-ended counseling. Can I go to “Let’s Talk” instead?​

Since regular counseling visits are not available at “Let’s Talk,” following up with the referral is a good idea. Unfortunately, MHS cannot provide ongoing counseling to every student who requests it.

I’m currently seeing a counselor at MHS, and would like to talk to someone sooner than my next appointment. Can I go to “Let’s Talk”?

If your next appointment is not soon enough, it’s best to contact your counselor directly to see if they can see you sooner. If you are experiencing a crisis, you can come to MHS at any time during office hours for a prompt in-person evaluation. If it is after business hours and you are in imminent crisis, please call 911 or call the SHS after hours at 314-935-6666, select #1. You will be connected to the after-hours nurse line. Ask to speak with the counselor on call.

I’m currently seeing a counselor at MHS, and I’m not happy with how things are going. Can I go to “Let’s Talk” instead?​

The best thing to do in this situation is to talk directly with your counselor. Counselors are eager to receive your feedback. Often, an open conversation about your concern helps to resolve any concerns that you may have about your treatment at MHS. If, after talking with your counselor, you prefer to transfer to someone else, just ask your counselor directly or call the MHS Coordinator at 314-935-6695.

Let’s Talk Counselors

Arie Baker, MSW, LCSW

Arie was born and raised in Kansas City. She graduated from Kansas State University with a Bachelors of Science in Human Development and Family Studies. She received her Master’s in Social Work from Washington University in St. Louis. Arie is a Licensed Clinical Social Worker in the state of Missouri.

Prior to joining the Habif Health and Wellness Center, Arie worked for many years with adolescents and young adults from diverse populations. She utilizes a non-judgmental and empowering approach that helps clients build skills and recognize their internal strengths. Arie uses many therapy modalities including Cognitive Behavioral Therapy and Dialectical Behavior Therapy to fit the needs of her clients. Her clinical interest include trauma recovery, depression, grief/loss, anxiety, adjustment, sexuality, transgender care, and family and relationship difficulties.

Arie has always loved urban communities and the richness of diversity. She loves to travel and enjoys new experiences. Arie enjoys being outdoors walking, cycling and gardening. On the weekends she loves spending time with her family, playing with her dogs and enjoying ethnic foods.

Nina Chastain, MSW, LCSW

Nina Chastain is a licensed clinical social worker with extensive experience helping clients recover from trauma, difficult family issues, phobias, depression and stress. She specializes in the use of Dialectical Behavior Therapy (DBT) and Internal Family Systems (IFS), in addition to cognitive behavior therapy and various exposure therapy. She enjoys working with clients with emotion dysregulation. Nina graduated with her Bachelor and Master’s degree in Social Work from the University of Missouri – St. Louis. Prior to joining Habif Health and Wellness Center, Nina worked for the Missouri Department of Mental Health. She practiced as a therapist and supervisor for various community organizations providing individual and group therapy for adolescents, young adults, and adults. In addition to helping clients, Nina enjoys searching for fossils with her husband, gardening, exercising in hopes of being the oldest ninja warrior, and finding the perfect pizza crust.

Lindsey Herzog, MSW, LCSW

Lindsey was born and raised in Westchester, New York, a suburb half an hour north of Manhattan. She attended Brandeis University in Waltham, Massachusetts, where she obtained her BA in Psychology. After four years in Boston, (and four long winters), she moved to St. Louis to attend Washington University, where she obtained her Master’s degree in social work from the Brown School.

Lindsey is very excited to be a part of the mental health team at Washington University. Her professional areas of interest include eating disorders, anxiety, depression, self-esteem, life transitions, and relationship/interpersonal issues and concerns. She greatly enjoys working with and getting to know students, and assisting them in their journey of self-exploration and personal growth.
Outside of work, Lindsey is a huge baseball fan. Her allegiance still lies with the New York Yankees. She has been to 11 baseball stadiums (and counting)! She also enjoys spending time with her twin sister and doing work around her condo.

Yujia Lei, PH.D.

Yujia received her Bachelor’s degree in social work and her Master’s degree in counseling psychology from the Beijing Institute of Technology, China. She received her doctorate in counseling psychology from the University of Kansas. She completed her psychology internship as well as her post-doctoral fellowship at the University of Delaware’s Center for Counseling and Student Development.

Besides working at community mental health centers and non-profit organizations, she has nine years of experience at college counseling centers, three years in China and six years in the United States. She is fluent in both Mandarin and English. Her professional areas of interests are depression and anxiety, relationship issues, identity development, grief/loss, dream work, attachment/family of origin, adoption, disordered eating/body image dissatisfaction, multicultural/diversity issues, as well as international students concerns.

Yujia is actively involved in programming efforts for disenfranchised groups due to gender, race, ethnicity, sexual orientation, socioeconomic status, and disability status. In addition, she develops educational workshops in both English and Mandarin on various topics addressing the specific needs of international students. During time off, Yujia enjoys exploring local coffee stores, traveling with family and friends, painting, swimming, and gardening.

Susan Rosse, Psy.D.

Susan grew up in central Nebraska and got her BA in psychology from the University of Nebraska at Kearney. After college she headed west to Denver, and after gaining some experience in the counseling field, she moved to Chicago for graduate school and completed both her MA and Psy.D. in clinical psychology at the Chicago School of Professional Psychology.

Being a Cornhusker football fan is required of Nebraskans (at least while they live in the state), but Susan has mostly left this behind. Living in Chicago not only offered museums and restaurants but also Cubs baseball at Wrigley Field. Of course, since marrying a Cardinals fan and moving to the St. Louis area, allegiances had to shift. And red has really always been her color anyway….

Susan enjoys working with university students and considers it a privilege to spend her days counseling and connecting with others. She takes a collaborative approach to therapy and appreciates the courage, creativity, and strength involved in facing challenges and taking a journey toward self-growth.

During off time, Susan hangs out with her husband and two teenage children. She enjoys board games and playing cards (Cards Against Humanity is a current favorite), reading, swimming, gardening, and loves to travel.

Missy Showalter, MSW, LCSW

Missy was born and raised in a small town in Indiana. She attended Indiana University (go Hoosiers!) to complete her Bachelor of Arts degree in Sociology. Missy then made the move to Missouri to complete her Master of Social Work degree from WashU and is now a licensed clinical social worker.

Missy serves as the Mental Health Care Manager at Habif, where she is passionate about supporting students in finding mental health care that works for them. Since starting in her role in 2018, she has helped students navigate insurance benefits, work through logistical issues and honor various preferences to ultimately assist students in connecting to mental health care. She has a particular interest in working with first generation students and those with marginalized identities.

When not at work, Missy loves to drink coffee, tend to her many houseplants (17 and counting), take naps, adventure on long walks with her sweet dog and bake goodies to share with friends.

Ciloue Cheng Stewart, LMFT, Ph.D.

Ciloue was born and raised in Taiwan, a sub-tropical island. You can imagine her surprise and wonder when she experienced her first snowfall one September day in Wisconsin after she came to the U.S. for her graduate work. She has since lived in the Twin-Cities, Kansas City and now St. Louis, making the Midwest her home.

Ciloue studied Sociology in undergrad and has a Master’s degree in Counseling. For her Ph.D., Ciloue chose the field of Family Social Science, wherein she received clinical training in Marriage and Family Therapy and is a licensed Marital and Family Therapist.

She is passionate about her role as a therapist and finds it an honor and privilege to have the opportunity to walk alongside, support, and/or mentor her clients in their journey of growth. It is that sense of purpose and fulfillment that has kept Ciloue in the field of counseling for nearly 20 years.

During off time, Ciloue loves to travel, meet new people and encounter new and different ways of life. At the same time, she’s at her most content spending an afternoon reading, with lovely music and a cup of fine tea.