Residential Life COVID-19: Packing, Shipping, & Storing FAQ

Frequently Asked Questions:

Returning to Campus 

How do I get access to my room when I arrive on campus?

This information will be communicated at a later date. Please keep an eye out on email.

How long do I have to retrieve?

Students will be granted access to their room between the hours of 9 AM – 5 PM. No overnight stays will be allowed. Any resident who requests access to their room should remove all of their belongings during this time period. Additional information will be sent separately with instructions for returning.

If I am returning to campus, can I sleep in my room overnight?

No. You will need to find alternative arrangements should you need to stay overnight.

What is the period of time to return to campus?

June 1 – June 15, 2020

What happens if my travel plans change for my appointment date?

For safety reasons, it is very important for you to come at the time during which you have signed up.  If your plans change and you cannot come at that time, your items will be carefully packed and stored for the summer in a temperature-controlled facility at no cost to the student.

 

I will be living in the same room next year. Can I just leave my items?

No. All rooms must be cleaned and serviced over the summer so they are ready for the fall. You must either move yourself out or select from the ship or store options.

How many students can return to campus on each day?

We have worked to follow all CDC health recommendations on move-out requirements. Please help us by keeping the number of individuals you are bringing with you to a maximum of 2 other people, in addition to yourself.

I have rented a storage unit to store my larger items during the summer. Am I allowed to bring my items to the storage unit then come back to campus to retrieve the rest of my belongings within the 9AM – 5PM timeframe?

Yes. You can enter and exit campus within your scheduled move-out time frame. 

Will I be able to return equipment to an academic building?

Academic buildings are closed to all but essential workers for the safety of our entire university community. If students have equipment they need to return, they should keep and safely care for the equipment until our academic buildings reopen and/or students return to campus. Alternatively, students may make arrangements to ship equipment to a department.

Can I designate someone else to pick up my belongings?

  • A resident who needs to designate a proxy to pick up their belongings should send an email to reslife@wustl.edu with a request to designate a proxy. Residents need to supply the proxy’s name and contact information in that email.
  • The resident will need to share a list of what needs to be collected from the room to the proxy. The proxy must arrive on the planned date provided via form submission by the student.

What if I want to coordinate with my own company to pack or move my belongings?

No outside movers will be allowed.

Can I return to campus and pack my belongings and store the rest?

Yes. For students who wish to come back to pack their belongings but still utilize storage facilities for certain items, Residential Life is partnering with University Trucking, a student-run business, to provide limited storage services during the move out process at no cost to you.

Packing and Shipping

What if I have a valuable item in my room that cannot be easily packed?

  • There will be an opportunity to provide specific information for how you would like your items to be handled.

What company will be providing shipping services?

  • All items that are shipped will be sent via FedEx. 
  • Every item is covered up to $100. Students can purchase an additional $500 of total coverage for $30.

How much will it cost to have my belongings shipped?

APPROXIMATE COST OF SHIPPING:

WashU-preferred moving company will provide instant quote of shipping charges, based upon zip code. Scenarios and estimates below: 

  • 5 Boxes:
    • < 500 miles (Chicago, Nashville): $65 – $140
    • 500 – 1,000 miles (Denver, D.C, NYC): $80 – $170
    • 1,500 – 2,000 miles (L.A, Seattle): $130 – $265
  • 10-15 Boxes:
    • < 500 miles (Chicago, Nashville): $250 – $380
    • 500 – 1,000 miles (Denver, D.C, NYC): $310 – $450
    • 1,500 – 2,000 miles (L.A, Seattle): $475 – $700
  • 30 Boxes:
    • < 500 miles (Chicago, Nashville): $700 – $850
    • 500 – 1,000 miles (Denver, D.C, NYC): $800 – $1,050
    • 1,500 – 2,000 miles (L.A, Seattle): $1,200 – $1,400

Note: shipping will not be offered for any items prohibited by the shipping company, and for any food, perishables, or anything that could be messy or spill (i.e. open or unopened shampoo, dish soap, etc.) Items that cannot be boxed (standing fan, personal desk chair, etc.) may not be able to be shipped. Also, items shipped internationally may have unique requirements and Res Life will do its best to communicate any issues with those students directly. 

  • Res Life will cover the cost of shipping for all declared graduating seniors and Lofts. (whose items were transitioned to storage for extenuating situations).
  • All other students who decide to have their items shipped, the University will cover the cost for up to 4 boxes. Additional boxes over the allowed amount will be at the student’s expense. Students can also request some items be stored for the summer in a temperature-controlled facility at no cost to the student.

Will the university cover the cost of large bulk items to be shipped? (i.e. futons, plastic storage bins, shoe racks, etc.)

In options 2 and 3, the university will cover the cost of shipping up to 4 boxes. Items must have the ability to be boxed. 

For graduating seniors, the university will be covering the costs of shipping your items boxed items only. Exceptions to this include large bulk items that, if able to be shipped, can be shipped at the student’s expense. 

We encourage you to donate large bulk items that you elect not to ship or store. You can indicate them as a donation on the vendor form when it is available next week. 

How big are the boxes that are being used?

Box sizes will be determined based on what items the student requests to be shipped. For Example: 

  • Wardrobe Box, 32x20x9-3/4, Clothing, Bedding                                                          
  • 1.5 Cubic Feet Box, 16x16x12: Books, Canned Food, Vinyl Records
  • 3.0 Cubic Feet Box, 18x18x16: School Supplies, Small Appliances                 
  • 4.5 Cubic Feet Box, 18x18x24:  Pillows, Clothing, Bedding, Desk Lamp

Is there a weight limit?

      1. Professional movers will be packing the boxes. The crews will not exceed the max weight of the carton/box specs. It would depend on the carton/box size used to pack the item requested for shipping.
      2. If a student packed the boxes themselves, the crews would evaluate if the carton/box can be shipped.

UTrucking offers real time chat and  features. Will the professional movers offer Face Time while packing?

    • The professional movers will not Face Time while packing the room. Students will have the opportunity to provide a detailed description in the boxes when the vendor site goes live.
    • Additionally, students will have access to web-based, 24/7 move management support through a customized web page, with live chat and phone support.

Will I be able to track my shipped boxes?

  • Yes. FedEx will provide Res Life with tracking numbers for all shipped boxes. You should consider your belongings as “not shipped” until the point that you receive your tracking numbers.

If I’m returning to campus to retrieve my belongings, can I get boxes?

  • No. You will need to bring all supplies you need for move-out.

What if I am a Lofts resident whose items were already packed due to extenuating circumstances? What happens with my shipping?

In this option, a university approved moving company will continue to store your items over the summer and return them to your fall space in August or ship your items at no cost to you.

What address should I choose when shipping my items?

We recommend sending items to a location in which you are currently residing. 

Packing and Storing

Where are the items being stored?

  • All stored items will be placed in secure locations with our university approved vendors. Residents set to return to res life housing in the fall will have their items returned to their fall assignment (returner move in date). Should you be slated for an early arrival, we will notify you of the plan regarding your items.

If I am living in non-residential life housing in the fall, can I have my items delivered to my apartment?

Your items will be stored at the university’s expense through September 30. We will communicate how you can retrieve your belongings at a later date. 

Can some of my items be stored and some of my items shipped?

Yes. In the shipping section, describe in detail what you would like stored and shipped to an address of your choosing. (ex: clothing and shoes for internship) 

It says the University will cover up to four boxes to be shipped, how does that work?

The University will cover the cost for up to four boxes to be shipped to an address of your choosing. Additional boxes and/or items that can not be boxed can be shipped at the student’s expense. The exact costs of shipping will not be known in advance, as shipping costs will be determined by final weight and zip code.

In the vendor form, describe in detail what items you are wanting stored and what items you are wanting shipped. 

What won’t I be allowed to store?

Please note that storage will not be offered for food items, any liquids, or anything that could be messy and spill (i.e., shampoo, dish soap, etc.) 

Shipping will not be offered for any items prohibited by the shipping company, and for any food, perishables, or anything that could be messy or spill (i.e., open or unopened shampoo, dish soap, etc.) Items that cannot be boxed (standing fan, personal desk chair, etc.) may not be able to be shipped. Also, items shipped internationally may have unique requirements and Res Life will do its best to communicate any issues with those students directly.

Can I retrieve my stored items once they are stored this summer?

Yes. You will be able to access your items later in the summer. You will need to retrieve ALL of your belongings at that time. More information will be provided later with instructions on how to retrieve your items.

What to Expect

My home state is on lock down and I cannot retrieve my belongings. What is the university doing about student belongings in their rooms?

  • Students who are not currently living on campus and have belongings remaining in their former university housing space have 3 available options to choose from:
      • I plan to return to campus to retrieve my own belongings. 
      • I would like WashU Res Life to pack and store my belongings in vendor storage at no cost to the student. 
      • I would like WashU Res Life to pack and ship my belongings to an address of my choosing. 
        • Graduating seniors who decide to have their items shipped will have the option to do so at no cost to the student. 
        • All other students who decide to have their items shipped, the University will cover the cost for up to 4 boxes. Additional boxes over the allowed amount will be at the student’s expense.

    If you are not able to return to campus, we encourage you to choose from the packing and or shipping option.

Can I have some items shipped and some items stored?

If you decide to return to campus to pack and remove your own items, University Trucking, a student-run business, will provide storage services during the move out process at no cost to you. For students who return to campus, shipped boxes will be at your discretion and at your cost. 

If you decide not to return to campus, you will have the option to ship and store items.

Are students who are currently living in campus housing, but are planning to move out by the adjusted deadlines entitled to an adjustment?

  • No. Students who are still currently living in campus housing and remain to the end of the contract will not be provided an adjustment. 
  • Additionally, the housing rates will change following the end of the contract. Should you remain in campus housing after the contract ends but leave before your intended date, you will only be charged for the nights that you remained.

What support will be available with the university approved vendors?

  • Students will have access to web-based, 24/7 move management support through a customized web page, with live chat and phone support.

I’m planning to return to Res Life Housing in the Fall, can I have my items stored in my new space?

  • No. Only residents who currently have belongings in the residence halls can choose from one of the 3 options provided. Items will not be placed into future assignments.

When will we be billed for the shipping charges?

  • Should you choose the shipping option, students will provide payment while completing the form for our approved vendors.

What if I am a graduating senior?

  • Graduating seniors can use either shipping or storage options being offered. For those that choose the storage option, we will hold your belongings until you are able to return to campus or until September 30, 2020, at no cost to you.

How do we retrieve packed and stored belongings at the start of next semester? What if I need something over the summer?

While that process has not been fully fleshed out, we will be communicating the process to all students for whose items were packed and stored at no cost to you. If you are working with Utrucking to have them pack and store and/or pack and ship your belongings, you will work with them on pick up or delivery when school resumes.

We anticipate there could be a window of time in the summer when we can offer pickup on demand, but that will be decided after all items have been moved out and we can reassess where we are.

My room was packed for me. How can I be sure everything was packed in my box (and not in my roommate’s)?

You will need to check your boxes once you get them home and if you find you have your roommates items, you would work with them to send them to and vice versa.

We will do our very best to make sure that your items are the ones being packed and sent or stored to you. We encourage you to take advantage of the features available on the vendors form to provide detailed information.

What if I want to Trash or Donate my belongings?

This information will be provided soon. 

I am waiting on my fall assignment, but I still have items on campus. What if I need to cancel my housing contract for any reason following my assignment?

If you decide to cancel your housing contract for the 2020-2021 academic year, please submit your housing cancellation via the WashU housing portal to put in an official request. There will be a $500 cancellation charged to your account if your cancellation is approved. 

If you are not able to return to campus to retrieve your items after cancellation, these items will be stored at the university’s expense at a local address from one of our approved university vendors.

I have items of great value (sentimental and monetary) and I want to be able to see someone packing those. How can that happen?

We have chosen professional movers (who pack items for moves all the time). They have a proven track record and will pack items with great care.

What is the timeline for packing, storage, and shipping?

Res Life hopes to start coordinating packing efforts as early as the first week of June, with an end goal of completing all packing by the end of July. 

However, please know that these efforts may take longer than originally anticipated based on the total number of packers working, how many belongings need to be handled in each room, and coordination with the shipping company. We will do the best that we can to handle everything in a timely manner, and we appreciate your understanding of what a huge undertaking this will be for us.

What will happen to my belongings if the University decides to start the fall semester at a different time than is currently scheduled (August 24)?

Items will remain in storage at no cost to the student. 

What if my personal belongings are accidentally packed in my roommate’s box and shipped to or stored for them?

If this does occur, please communicate with each other about how best to ensure that everyone gets their personal belongings back.

Do I have to pay for my items to be shipped and/or stored

The University will fund the cost for up to four boxes to be shipped to an address of your choosing. Additional boxes and/or items that can not be boxed can be shipped at the student’s expense.

Who can return to campus during the June 1 – June 15 period

Only approved students who elected to return to campus will be allowed to come back. If you elected to ship or store your items, you are NOT permitted to return to campus.

The email indicates that I can have my items shipped and stored, but the form doesn’t allow me to choose both?

Yes this option is available to you. You will be able to select both options on the vendor form once available next week. The form you are completing first is to simply let us know what option you will be choosing. The vendor form will be available next week.

Returning University Items

What if I rented a microfridge?

When registering with a vendor to ship/store items you will be prompted to list any rented/loaned items on the form.

Items listed as on loan from the library or another university office will be collected during the packing process by Res Life staff and handled separately.

Can I mail back my keys (hard keys) if I am not returning?

  • Yes. Please use a cardboard padded mailer (not a paper envelope) with a note that includes your name, student ID, and building and room number. Include your keys and address as follows:
    • Office of Residential Life
    • Washington University in St. Louis
    • 6515 Wydown Blvd
    • St. Louis, MO 63105

What should I do with my hard keys?

  • If you are returning to campus, please return your keys to the Residential Life Office during office modified office hours. Or we ask that you mail your key back as soon as possible using the address and instructions provided in the question above.

What are my options to return my library books?

 

 

Return books by mail to:

Washington University in St. Louis

One Brookings Drive, Campus Box 1061

Attn: Olin Library Circulation

St. Louis, MO 63130

Phone: 314-935-5420


Drive-up book drops on South 40,

Throop Drive, and West Campus are open;

see reverse for map

Library Resources Flier

Personal Vehicles

What if I need a red cart for move out?

  • We no longer have the staff available to support proper sanitization of the red carts so most have been returned to storage. For health and safety reasons, students should plan to complete their move out without a red cart.

Where should I park while I move out?

To ensure a smooth process for everyone, we ask that you limit the time you are parked around all buildings to only the time needed to pack your vehicle. Please leave someone with your vehicle and do not block roadways or park on sidewalks, in an active lane of traffic, or in a fire lane. Campus police and parking services will continue to enforce all traffic regulations. In order to avoid violating any parking or traffic regulations, we highly suggest you fully pack up your room, then load your vehicle. 

Free parking is available in the Shepley Garage and most campus parking lots weekdays after 5 pm and all day on Saturday and Sunday.

Can I retrieve my car while I move out?

If students have a car on campus and are able to return, we recommend retrieving vehicles during the 9AM – 5PM frame. If students are not able to come back to campus, they need to contact Parking and Transportation at parktrans@wustl.edu with the make, model, color, license plate number, and location of their vehicle.

What if I am not able to retrieve my car, can I have my car shipped to me?

The shipping of cars will not be available in the packing, shipping, or storing options available. Students will have to use an alternative method/company to retrieve their items.

How much does bike storage cost? (Non-Lofts)

If you have a bike on campus, we recommend retrieving your bicycle while on campus. If students are not able to return to campus, and would like your bike stored for the Summer, contact Residential Life at reslife@wustl.edu  with the make, model, color, type (mountain, road, hybrid, etc…), serial number if known and location of their bike. Cost is $90.00 for the summer. Includes bike pick up from campus, bike storage, and bike return to campus. Locks will be cut as needed to retrieve bikes – locks will not be replaced by the university.

Additional Concerns
I only need a couple of items from my room and here in STL this weekend. Can I get access to my room?

Due to the need to protect the health and safety of university employees, all residence halls are closed and not able to be accessed. We will not be providing any temporary access to rooms outside of the available options presented in email communication. 

It is really important that I get my items now for my internship. Can there be an exception made?

No. We will not be able to make any exceptions to the options provided.

I’m frustrated that WashU is not paying for all of my shipping. I’d like to talk to someone about this?

Res Life is covering for each residential student to have up to four boxes shipped to them. Additional boxes and/or items that can not be boxed can be shipped at the student’s expense and with our approved professional moving companies’ discounted rates.

Res Life will cover the shipping costs for all graduating seniors. 

When are my things going to ship? When will I get my things?

Once you have submitted your option. Our professional movers will begin packing the first week of June and until all is completed. You will be provided picture evidence before your room is packed and after indicating that the items have been packed and shipped.

Use the tracking number sent to you in order to trace your items.

Can I access my items in storage?

Due to social distancing and security, we prefer that you do not access items while in storage. If you need access, please reach out to campusmoves@handled.com and we will be sure to help.

Is financial assistance available to help me with travel to retrieve my items or with shipping of additional boxes?

We are unable to provide financial assistance to travel to retrieve your items. We recommend you take advantage of the free-to-you, climate controlled storage option.

We will ship the first 4 boxes of your belongings for free. We cannot provide funding to ship your additional belongings and we recommend you take advantage of the free-to-you, climate controlled storage option.

I accidentally input the wrong information and need to update my form. How do I go back and edit?

You will be able to update the form until the deadline of May 20. Use the link provided in your email and resubmit your entry. It will record your most recent response.

What if I or my friend has left items in another person’s room due to studying abroad in the Spring 2020 semester, etc.? Will the university ship my items to me? Will shipping be covered?

If you or a friend have left items in another person’s space, those items are now considered in possession of the current resident in that space. 

You will need to work it out with the current resident who is possession of/holding your items to retrieve your belongings. If selecting option 1 or 2, the cost of shipping will be covered by the university up to 4 boxes and for graduating seniors, all shipping will be covered. 

However, the resident in possession of your items may be able to coordinate with our vendor to have your items shipped to you. This will be at your expense. You will need to facilitate this through the utilization of the 24/7 web based management live chat or vendor phone support.

What if I just want to donate all of my items and not select any option?

Please contact our office to let us know. We will work with the office of sustainability to ensure your items are donated.